Western Digital Opens Up Philippines Service Center, Makes RMA’ing Your Defective Drive Easier
Western Digital (WD®) proudly brings to its Filipino customers its first service center in the country aimed to improve its customer service in the local population. The said service center will provide support and RMA service to customers with WD® internal and external drives as well as home entertainment products.
If you have issues with your WD® product this is good news. You can find the service center at 2111 Chino Roces Ave. cor. Urban Ave. Makati City and will be open Monday to Friday from 8am to 6pm and Saturdays at 8am to 12noon.
You can view more info in the official press release below:
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WD®, a worldwide storage leader, today announced the official opening of the service center in the Philippines to further strengthen distribution to end-user support and to provide speedy RMA service assistance. WD’s first service center in the country will cater to all customers of WD internal hard drives, external storage devices and home entertainment products.
Located in 2111 Chino Roces avenue corner Urban Avenue, Makati City, WD Service Center will be opened from 8 am to 5 pm on Monday, 8 am to 6 pm Tuesday to Friday, and 8 am to 12 noon on Saturday. The WD Service Center will be closed on Sundays and public holidays.
“WD is a customer-focused organization providing best-in-class support with the new service center, and complimenting WD’s high-quality product,” said Andy Kuo, Senior Sales Director, WD South East Asia. “The WD Service Center demonstrates our continued commitment to invest in the customer satisfaction of our Filipino customers.”
Beginning August 1, 2012, customers will be able to bring their in-warranty drives to WD Service Center and receive their replacement drive immediately. If the required model is not available, WD Service Center representatives will contact customers for collection of their replacement drives once ready. This warranty service is available on all WD products sold through WD authorized distribution channels in the Philippines.
For more information on the warranty terms and limitations, please visit http://support.wdc.com/warranty/policy.asp