Q: Does Converge include landline?
A: No.
Q: What are my initial fees?
A: Installation fee and security deposit. Installation fee is Php2500 for FiberX 1500, 2500, and 3500. FiberXtreme has no installation fee (waived). Security deposit is equivalent to (1) month subscription fee e.g. 1500 for FiberX 1500, et al. You can pay staggered or in full.
Q: Do I need a valid ID for application?
A: Yes. You may be asked for other things.
Q: Is my connection capped?
A: No. Converge does have bandwidth capping.
Q: Does have Converge have a fair-use policy or FUP?
A: No. But should you be detected to have an unusually high amount of traffic originating from your network, you may be questioned on your usage if you’re using it for business.
Q: Which areas are covered?
A: Converge currently doesn’t have an area map but majority of Metro Manila has service coverage. Pampanga has coverage. Some areas in Cavite and Batangas are also covered. As of this moment, expansion to the other islands are in the works but Visayas and Mindanao are yet to have service coverage.
Q: I am staying in a condominium, what are my requirements?
A: Please confirm first with your building admin that your condo tower allows you to install your choice of internet service. Some condo will be exclusive to some providers and will not allow other ISPs. If it does allow Converge, all you need is an ID and area coverage. Go to https://gofiber.ph to check if you’re covered.
Q: Why is my subdivision not covered by Converge but the area around us is?
A: Consult with the homeowners’ association in your subdivision if they allow ISPs such as Converge to construct facilities in your subdivision. Some gated subdivisions may require ISPs to have agreements etc., before allowing construction of posts or usage of existing ones.
Q: Why is the house across the road from me have Converge but I don’t?
A: Many potential reasons. First is that your area may be full and no new applicants can be accepted during this time. Second is by law, some areas may not allow suspended wiring to traverse across roads. In this case, future expansion may include facility installations in your side of the road. Third is if in your different baranggays then it may be a potential situation wherein the other barangays have allowed the ISP to proceed with installation while your barangay has not yet allowed installation of facilities on your area.
Q: XXXXXXX Location when?
A: Expansion is ongoing so more areas are being covered but a lot of factors play into consideration so not all areas are easy to cover. Please visit https://gofiber.ph to check your area for service availability.
Q: Is it true that Converge uses PLDT facilities?
A: No. Converge has their own IP network and capacity.
Q: I have a pisonet/iCafe business, can I apply for FiberX?
A: No. FiberX is a residential subscription service and business use is highly discouraged. Please apply for FiberX BIZ plans for business use.
Q: What’s Converge contact number so I can ask more details?
A: You can contact Converge via the numbers below:
| NCR | Sales: (02) 667 0848 Customer Care: (02) 667 0850 |
| North Luzon | (045) 598 3000 |
| Calamba, Laguna | 0928 769 7292 0967 372 1336 |
| Lipa City, Batangas | 0995 235 4780 0998 381 3076 |
| Bacoor, Cavite | 0905 665 0845 0921 748 0975 |
| Trece Martires, Cavite | 0927 852 4101 0918 542 9485 |
Or you can go through their online help portal here:
https://www.convergeict.com/contact-us/
Kindly let us know in the comments if you have other questions and we’ll try our best to help.
5 Comments
Is the initial payment considered as subcription fee for a month?
Initial Fees (Component)
– Installation Fee (One-Time)
– Security Deposit (Value of the plan)
These are your first payment inclusions. This is on top of your first monthly bill.
Hi Sir. Are you an agent of converge? I want to apply with an agent coz the online application in converge takes long time. We already applied online 3 weeks ago and until now no developments in our application. Still in “account creation” status.
Hindi po sir eh. Kindly check if you have local agents in your area via Converge kiosks or roaming agents pero if you have a pending application online wait nyo lang po posible na overwhelmed lang sila
Sir how long till you received your payment scheme email? Cause it’s been six days and I’m still stuck on step 4.