NZXT is announcing a formal resolution to the H1 chassis fire hazard issue which has been reported previously to NZXT and the company has since responded by providing nylon screws.
The issue comes from the fact that the PCIe riser used by the NZXT may and have caused electrical shorts in the chassis which may lead to a fire. NZXT previously responded as stated by issuing nylon screws to prevent a short. This has proven to be insufficient as Gamer Nexus has demonstrated extensively in a video that it can still cause problems.
NZXT will be removing the H1 case from their store and will be sending out replacement risers for those that have the case already. While not directly stated, NZXT will be issuing replacement risers to those in market already such as those bought from retailers but it is not yet known whether they will send risers to in-stock H1 cases in stores.
The verbatim announcement is below and the full details are on their official page.
To our community,
We’re sorry.
The nylon screws were not the complete solution for the H1 fire hazard; they didn’t address the root cause of the issue. We didn’t account for scenarios where someone could replace the nylon screws with metal ones unknowingly. Our execution did not live up to the quality that our community has come to expect from us.
We will be removing the H1 from the NZXT Store and NZXT BLD. We’re going to send out redesigned PCIe Gen3 Riser Assemblies for current H1s and we’re going to help with installation for those who need it.
Going forward, we’re instituting more robust and thorough design processes. From the initial designs, QA, to additional testing, we’re committed to quality in both our products and our response to your concerns.
We want to thank Steve from Gamers Nexus. He and his team brought the issue of someone replacing the nylon screws with metal screws to our attention and raised the urgency surrounding it.
Johnny Hou
