Following their announcement of newly refreshed Lenovo Gaming laptops, Lenovo is also introducing their after-sales support program dubbed Lenovo Premium Care.
Outside of standard store and manufacturer warranty, the Lenovo Premium Care offers the following customer services:
- 24×7 Service
- Fast Track Service
- Software and Hardware Coverage
- Getting Started assistance
- Zero Tolerance to Dead Pixel
- Hassle-free Customer Care
Any product under the Lenovo Legion’s new lineup including the IdeaPad Gaming will have this 2-year Premium Care Service. This is for those customer planning to really maximize their investment or non-tech savvy individuals that just need help with their PC/laptop.
Breaking it down further, let’s get into details:
- 24×7 Service – Customers are afforded access to tech support around the clock. Lenovo Customer care hotlines are available to serve those under Lenovo Premium Care 24 hours, 7 days a week within their support period
- Fast Track Service – Motherboards and other vital components receive fast-track priority service. That means should you ever have require the need to replace such a part, you’ll get it at the soonest
- Software and Hardware Coverage – Lenovo extends so support to not just hardware problems but software as well as long as it is preloaded onto your device
- Getting Started assistance – Users can receive technical support and assistance over the phone including setting up your laptop
- Zero Tolerance to Dead Pixel – A single dead pixel will be enough to justify a screen replacement of your Lenovo device
- Hassle-free Customer Care – Lenovo offers on-site repair for devices covered by warranty. Once report has been confirmed non-resolvable via phone support, on-site support will be scheduled for dispatch
Lenovo customers can access Premium Care via dedicated email: [email protected] or toll-free hotline number for Premium Care 1-800-1110-2328
Once again this service applies only to those with the Lenovo Premium Care badge unless announced otherwise.
Currently, the following products are under Lenovo Premium Care:
- Lenovo Legion Y740-15IRHG
- Lenovo Legion T530-28ICB
- Lenovo Legion Y540-14IRHG
- Lenovo Legion Y540-14IRH
- IdeaPad L340 Gaming L340-15IRH
Lenovo is also preparing a special program for long-time customers but information is currently under preparation and we’ve been asked to keep it quiet for now.