Since its announcement, PLDT’s first consumer-grade high-bandwidth fibre service Home Fibr has been met with good reception due to its price proposition. At the most basic non-capped subscription, PLDT Home Fibre costs only Php2899 monthly with landline included. This is a 50Mbps plan which is ideal for high-speed internet within an economical office setting. In comparison, PLDT’s older Home DSL plans of the same price separates the cost of the landline and has only been recently upgraded to provide higher bandwidth. Regardless, only up until now the relatively priced HomeDSL package is only capable of up to 10Mbps (now around 15Mbps). That said, 50Mbps is still a far cry from those DSL subscriptions which has really pushed those who are heavily dependent on high-speed internet connection.
Right now there are three basic packages for PLDT Home Fibr and all of which come in 50mbps speeds. The differences are:
- ***NEW**** FIBR PLAN 1699 – new entry-level plan with 5Mbps speed. Has a Php3,300 Modem and Installation fee which can be paid in installment basis of Php119 for 36 months
P3,300 or P119/month for 36 months
- FIBR PLAN 1899 – 20mbps mainstream plan for PLDT Home Fibr
- LITE PLAN 1899 – 50mbps IMPORTANT: 80GB cap monthly. Once you reach 80GB of downloaded data, you need to buy booster packages to give you more data. Monthly fee is Php1899. You cannot browse when you reach your limit.
- Power Plus Plan 2899 – 50mbps, this is the secondary package for PLDT Home Fibr and includes both the internet connection and phone. THIS PACKAGE HAS NO CAPPING.
- Power Plus Plan 3500 – 50mbps, this is a home entertainment bundle and includes Cignal subscription on top of the basic package. THIS PACKAGE HAS NO CAPPING.
All plans have access to iFlix and Fox Networks Group (which we’ll talk about later.)
PLDT is currently running a promo until July 31, 2016 to give new subscribers twice the speed (100Mbps) but they will be locked in for 30-months.
Performance and Consistency
My service was installed June 25, 2016 and it has been almost a month and so far service has been consistent. The promo for 100mbps speedboost is effective and always guarantees a decent connection to almost any server in the world. As you can see it is a huge jump from my previous internet service which is a mix of Smart Canopy (now Home Bro) which has 2Mbps download tops and a Smart LTE connection which averages around 10-16Mbps in my area but is highly unreliable.
I’ve included a screenshot of my recent daily download and as you can see I have some days where I need to download and upload large amounts of data. This is the Power Plus 2899 plan so we are not capped as you can see from the screenshot.
The PLDT Home Fibr service is an FTTH service. That means it utilizes fibre optic cables to deliver high-bandwidth connections to subscribers. The PLDT Home Fibr is a dynamic IP connection and PLDT provides a WIFI modem/router with the package. The included modem/router is configured as a router by default but you can request to set it to bridge during installation if you plan to use your own router.
If you want to request for a static IP service, you can call customer service and inquire about a static IP service but it will be charged differently.
Playstation Network users may encounter issues with NAT Type with some IPs provided by the network. When that occurs, just get a new IP by restart your router or if your router allows it, refreshing to get a new one.
Right now besides the landline and modem/wifi router as well as free installation, at the very basic you have free iFlix subscription and FOX network. iFlix can be accessed from the Android and Apple App Store but is not available in Sony Playstation apps or most Smart TV apps (e.g. LG and Samsung).
For the FOX Network Group channel access, it is not documented in any of PLDT Home Fibr’s pages nor does FOX have a support page for it. I called up PLDT HOME Fibr support asking for details and they referred me to technical support for it which wasn’t also able to answer my inquiry in detail.
PLDT offers various ways of contacting them. Via landline is easily the most accessible with PLDT Home Fibr subscribers having access to PLDT Titanium Customer Care support which is apparently their high-value customer support line. There are still wait time but its definitely a far cry from 171, 172 and PLDT HOME Bro support.
For comparison, I had a service disruption around June 3 with my Home Bro connection. PLDT promised to a field technician visit me by June 7 which never came. I called in again June 7 to report the issue and it was stated that the technician backed out and had to reschedule for JUNE 29. That is almost a month that he had to skip to reschedule my support request. That was unacceptable.
HOME Fibr support is mostly faster with configurations easily made by technical personnel via remote.
Starting off with download speeds, we’re able to maximize our connection on Steam, Origin, Uplay, Rockstar Social Club and the majority of game platforms including Playstation Network, Xbox Live and Nintendo eShop. As mentioned, PSN subs might have issues with the NAT Type and its recommended to just get a new IP when that issue occurs.
Ping times is what matters but this is highly subjective as some games will have locations varying. DOTA2 for example averages 52ms for SEA and at best, around 20ms. For Overwatch, we get ping times of 50ms for Asia server and 180ms for the Americas server. Network configuration plays a role here as directly connecting to the PLDT modem router improves ping times by a notable margin in some scenarios.
Going by the first month alone, I can say its a very consistent experience in terms of speed, ping and service. There would be times where the connection would drop because the router would request another IP but that’s rather momentary and you won’t really notice it.
As the title of this article does say, PLDT HOME Fibr is definitely worth it. The speed is good, the support is good and the bundle is good. Relatively speaking some may say the price is higher than our SEA neighbors but barring that, this is the faster consumer-grade 50Mbps subscription one can get right now with synchronous speeds. But as the title also indicates, this is a service that is hard to acquire. Many locations even in Manila have not yet been covered and you need to be very patient if your area is covered. PLDT has promised that they will roll out completely around 2017.
My experience in getting this connection was horrible as online support doesn’t list it and the nearest business also won’t approve my application because they aren’t sure of the coverage. It was only when a field agent physically surveyed the area to confirm coverage and just a week later my application was approved and they installed it directly with PLDT engineers handling the installation instead of the contractors that we get from DSL.
The PLDT guys were really good and had my connection up in an hour. I request that my line be straight to post, my connection is a straight optic cable from the service post to my modem so I don’t get any loss.
To wrap things up, if you’re considering upgrade or is looking for a high-speed internet connection for your home or home office, PLDT HOME Fibr is an ideal option. Its best to get the Power Plus 2899 if you don’t care about the packages and just want a phone and internet service. I really don’t get the point of the 1899 PLAN and its capping as you can easily gobble all that up with unmonitored usage.
Overall, PLDT HOME Fibr for now is your best choice if you’re area is covered. If you have further questions, kindly comment and we’ll share more about our experience.