How To Know If An Item is Fake or Counterfeit (Lazada & Shoppee)

Shopee and Lazada Philippines: Fake/Counterfeit Products


Pirated goods, counterfeits, or fakes are just a few terms that can easily ruin an online shoppers’ day. These terms pertain to items that are copies of the original created to sell at a drastically low price. In some cases, there are fake items that look exactly like the original. Making it difficult to determine if the item is a counterfeit or not.

To make things worst, if you’re an online shopper or is someone new to the online e-commerce industry, it’s almost impossible to determine if a product being sold online is fake or not. For example, popular online shopping sites such as LAZADA and Shoppee sells millions of items on their platforms. With that much listing, one would expect that those items are sold by the platform company which is not.

How does LAZADA/Shoppee work

To clarify how things work, both LAZADA and Shoppee only act as the selling platform. In layman’s term, a place where sellers can sell. This means, there are thousands of different sellers enlisting their product on both platforms to sell online. And some of those will be counterfeit and fake products.

Fun FacT: Did you know that the world’s market and economy losses half a trillion US dollars globally due to imports of counterfeit and pirated goods yearly? Shocking isn’t it?

So for this article, we lay out the best guidelines for you to determine if that item that you are currently looking at right now on either platform is fake or not. A comprehensive guide on how to spot a fake counterfeit item on LAZADA and Shoppee.

So without further ado, here are our guidelines that you can use.

How to spot fake items on LAZADA

Read the Product Reviews section

In most cases, people who already bought the item will mostly post bad feedbacks about the product. You can find those feedbacks under the product reviews section. This is by far the fastest way to know if the product is bad, fake, counterfeit, or worth buying.

The Product Reviews section of the TYLEX X-G77.

Check the Sold By section

A seller selling fake or counterfeit products will have negative feedback from the buyers. This will affect their positive rating as a seller and that’s a dead giveaway if you’re buying something bad. Our rule of the thumb is, if a seller has a positive rating of less than 80%, it’s best to avoid buying anything from that seller.

Sold By section and Positive Seller Ratings

There are a couple of key aspects that you need to take note of in this section. If a product that you plan to purchase doesn’t have any feedback, then your next best step to take is to observe this section. Look for the Positive Seller Ratings. As a rule of thumb, if a seller has less than 80% ratings, it means that it’s best to avoid buying anything from that seller.

Observe the Product Presentation

Simply observe the product presentation page. Does the item you’re interested in contain a couple of pictures? Provides more details about the product under the product detail section? Does the seller offer a promotional discount or bundle discount with other products? If your answer is no to all of these, then there’s a high probability that that item is fake.

Too good to be true Selling Price

Another dead giveaway that determines a product is fake is its selling price. If the price is too good to be true, then it’s fake unless if the seller mentions or explains why the price is so low. A good example that showcases numbers 3 and 4 is this Sony WH-1000XM3 sold at ₱11,999.

If you check the link, the product page displays a couple of product images, 5-star feedback, and well-oriented product details but if you observe closely, you’ll find that the 5-star rating had no actual text feedback, the shop has less than 80% positive rating, the product is shipped overseas, and the price is too good to be true. FYI, Sony is still selling its WH-1000XM3 headphone for ₱20,000 all throughout its branches and flagship stores.

Fake Items on LAZADA

Cash On Delivery – Nationwide Shipping – Shopping 24/7 via Lazada Mobile App

LAZADA is probably the number 1 online shopping platform in most of Asia, if not all. Making it be more prone to listings of counterfeit items. So if you’re shopping on LAZADA, here are a few ways to help you figure out if an item is fake or not.

Check “Sold By” Section

If there’s one thing that a buyer should check, it’s the seller’s credibility. Simply click the item that you want to buy or check then look at the “Sold by” section.

If the seller’s name under the Sold By section has the “LazMall/Flagship” badge, then rest assure that this is a legit item. Sold by the manufacturer or brand themselves.

What is LazMall Anyway?

LazMall is a different selling platform that’s accessible only through LAZADA. This platform enlists big brands, companies, or manufacturers that are verified by LAZADA. LAZADA then enlists them with their own flagship store under the brand or business name. So every item listed inside the LazMall platform is 100% authentic.

Check “Review/Rating” Section

For sellers that don’t have the “LazMall/Flagship” badge, one of the easiest ways to check if an item is good or fake is by checking the review/rating section. For this case, let’s take Romoss Sense 8 Power Bank, a widely sold product on LAZADA.

The brand Romoss actually has a flagship store in LazMAll and they also sell Romoss Sense 8 Power Bank. For this case, let’s take a look at other sellers that also sell the same item.

In the image above, we found a seller under the name Agila General Merchandise. To check if the one that they’re selling is good or counterfeit, simply check the Rating/Review section of the item.

Read the comments and it’s best to start with low rating stars. Checking the 1-star rating, it seems that the buyer is hesitant but his/her comment is contradicting his/her rating. This simply means that this item is good and not counterfeit.

Check “Price” Section

We have a saying, if it’s too good to be true it probably is and it’s best to live by with that wise words. The only exception to that phrase is if the seller is the flagship store. Here’s an example of that:

Back on November 11, 2018, the official flagship store of Kingston sold a 120GB A400 SSD on LAZADA LazMall for PHP918 pesos. Sounds good to be true? But it is, look at the LazMall badge.

We bought a few units for ourselves. So applying the three steps, one can already confirm if a product sold in LAZADA is original or counterfeit.

Prioritize Flagship Store | Compare | Analyze

Here’s another comparison of the same item but sold by two different sellers. Simply, a flagship store vs another seller. So basically, we’re comparing a counterfeit against an original one. Take the Romoss Sense 8 as an example, a widely sold item.

Noticed a few things? No? Make sure to check the following:

  1. Seller
    • Positive Seller Ratings – Anything less than 50%, best to avoid that seller. But for us, anything below 80% is considered bad.
  2. Ratings & Reviews
    • Best to read 1-star ratings and then work your way up to 5-star comments to help you make a judgment.
  3. Selling Price
    • Like what we said, if it’s too good to be true it probably is but not all the time. The only exception is if it’s sold by a flagship store.

Here’s another comparison using Samsung EVO Plus MicroSD Card 128GB as an example, another widely sold item. This time, we’re not going to include a flagship store. Instead, we will compare a seller against another seller.

In this image, we highlighted all the necessary sections that you must check before purchasing. Once done with the verification process of legitimacy check, then we can conclude that the one sold by IT Online Mart is the original, and the one sold by the seller name Bob Cat is counterfeit.

Fake Items on Shopee

Shopee is another online store platform that is similar to LAZADA, AliExpress, and Amazon. You can buy stuff from other sellers that sell an item on the Shopee platform. In fact, Shopee is gaining popularity and can be considered as the rival of LAZADA in Asian countries. Just this last November 11, 2018, there were almost 11 million items sold by Shopee.

Considering all of that, this also makes Shopee a store prone to counterfeit listings. For this section, here are a few tips on spotting counterfeit items.

Shopee Mall Means 100% Authentic

Similar to LazMall, Shopee also has a section where big companies, brands, and manufacturers are given a flagship store and are verified by Shopee. So anyone can expect 100% authenticity of the items bought from Shopee Mall.

Here’s an example of what an item looks like and what to look when an item is listed in Shopee Mall.

First is, look at the seller information below the item listing. Under the seller name, there should be a Shopee Mall badge. Next is, there should be the word “Mall” attached before the product name.

If all of the criteria that dictate an item are listed in the Shopee Mall platform, then rest assure that the item is 100% authentic.

Comparison Check

Rule of the thumb, if there’s an item that you want and is listed on Shopee Mall then it is best to buy it. This is to simply prevent any counterfeit purchases. But that’s not always followed. We tend to risk on those sellers that sell the same item at a lower price.

So in the image below, we will show you a comparison of 4 different sellers selling the same item. A flagship store, a preferred seller, a normal seller, and a seller that sells a counterfeit item.

As you can see, there are a few things that share the same common criteria dictating an item to be original. Those are the ratings, the price, and the badges from the platform.

If you noticed, the flagship store, the preferred seller, and the normal seller have a similar selling price of the Samsung MicroSD. They also received good ratings from numerous buyers but if you check the counterfeit one, you’ll see that the item is being sold for a very low price.

Most of the time, people who bought the counterfeit one gives the seller a negative comment. So it’s always best to read comments before purchasing.

Preferred Badge

Now if you’re wondering, a preferred badge is earned and not bought. According to Shopee, “Shopee sellers become Preferred Sellers by invitation only. A shop should have high seller ratings, quality listings with competitive prices, and excellent sales and customer service record.

Final Thoughts…

To summarize everything, to make sure that an item is original and not counterfeit, simply follow our guide.

  1. Check Seller Credibility – Look for seller rating.
  2. Read Reviews and Comments – It’s always best to question the credibility of the seller and read the experience of other buyers.
  3. Evaluate Selling Price – Say an iPhone X sold for PHP5,000. Too good to be true? Yes, it probably is too good to be true. But then again, if the seller is the flagship store, then bust your ass and buy every stock they’re selling at that price.
  4. Analyze – After performing the first 3 steps, ask yourself. Will I buy from this seller? Will I risk my money to buy an item that I want for a cheaper price? You decide.

Articles That You May Find Interesting:

  1. Why does Lazada and Shopee allow these fake products to be sold on their site ? Buyers who complain and return items they believe are counterfeit are informing these Online portals that the product is fake. Why don’t they remove the sellers after checking it out for themselves ?
    Answer, They allow the selling of counterfeit items.

    For example. There is no such thing as a 18650 battery with a capacity more than 3000 mah. The makers of 18650 batteries warn of fakes on their web sites and state that any battery larger than 3000mah is fake. Lazada allows the selling of hundreds of fake 18650 batteries usually labeled Ultrafire claiming to be 4800,5400 or 7800mah. There is no such thing. What you are really buying are used near dead laptop batteries that have been wrapped in new labels. It would be a simple thing for these online portals to shut down some of these sellers but they don’t lift a finger to protect their customers.

  2. Ya it’s that obvious Shopee and Lazada allow the sellers to rip off the buyers.? Selling items that do not even exist. Would be interested in reading why they allow their customers to be cheated with obvious fake products.

  3. Its not just that they allow selling counterfeit products, but I got excited to buy something from an official shopee add cause I couldnt believe the price was so cheap. Then I checked the seller and it was all negative ratings. Yet they use this in their own adds? Below reprehensible.

  4. During 12.12 event i bought an ares10 from romoss official store (take note:lazmall) in lazada…upon receiving i immediately checked if its authentic or not, but the code is INVALID,meaning the item they sent me is not authentic…i messaged the store about the problem, of course they insist that the item is authentic but they could not send me a proof when i asked them to, in the end they just resorted to blaming the counterfeit checking site for having a technical problem…what happened is so disappointing, and may i emphasize i bought the item in ROMOSS OFFICIAL STORE

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